Sunday, January 15, 2012

Do you know your “handling fee”?

Have you ever making an on-line purchase and during the check-out process a surprise “handling fee” turns you off so much you cancel your purchase?

I heard a commentary this week on the radio where the commentator (sorry, I did not catch the reference to give appropriate credit) compared this handling fee to the “baggage” we are bring into the workplace. You know, “John is an amazingly smart guy that delivers the goods, but he can be...” Whatever our handling fee, we should what it is. How much work do we create for our leaders? Jack Welch refers to this as using up our “political capital” in his book “The 4E’s of Leadership”. In baseball this is referred to as the player’s contribution in the clubhouse.

I suppose some of us think we are just super people that are effortless to lead. Something tells me this is just not the case. I thought about myself. I really do not want much from my leaders. That said, this in itself might be a challenge because there are very few external motivators that influence what or how much I do. It is all internal.

As leaders, how do you balance the great work of a teammate that has a high handling fee? Do you know your handling fee and are you worth it?

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