Greetings from India.
Remya was taking a lot of notes as her bosses practiced their tour explanations. She was plotting the flow and observing the gestures. Everything had to be perfect. The CEO’s of two of the largest companies in the world were going to visit and this was their opportunity to demonstrate their accomplishments.
After about 15 tries, one of the senior executives and I noticed that she was always the one with the correct answer to any of our questions. We looked at each other and decided to let her give us a tour and she how she did. She did amazingly. She had been studying and really nailed it. Later that evening, the other executive mentioned to me that Remya had a real “CBM” today. I asked what that was and he replied, a “Confidence Building Moment.” What a great concept.
As leaders, we have the ability to create CBMs whenever we want. We can make people feel bad about their mistakes or we can use them to build talent and confidence. We can let our people stretch into new assignments or hold them back. We can encourage our people to grow or we can smother them with administrative tasks.
What CBMs have you given your people this week?