In November 2009, I shared a story about the downfall of not clarifying your expectations as a leader. The post was about Tim and was titled “Where is this new place that we are going?” I thought I would share the actual publication I produced. Have you clearly articulated your expectation? How do you react to the ones below?
JPB Expectations for team members (8 Nov 2009)
Leadership - Leadership is a verb, not a position. Everyone has a responsibility to lead.
Talent - Build world class teams of multi-functional, culturally diverse, multi-lingual talent. Develop/hire people more capable than ourselves. “A’s hire B’s. B’s hire C’s.”
Trust - Be honest. Don’t blame. Build the team. Help each other succeed.
Dependability - “Do what you say, when you say you will do it.” Over-deliver on commitments.
Virtual - Develop and demonstrate excellence in leading virtual teams. Master technology and improve people skills daily. Virtual is 10% technology and 90% people. “A successful virtual team is a geographically dispersed team that thinks and acts as if they were in one place.”
Relationships - Supplier and customer relationships are valued and proactively maintained. “Our performance is that of our supplier/teammates.”
Consistent - Predictable performance, rhythm, reviews, reports and meetings are valued. People can plan on our results.
Innovation - Continuous improvement is valued and lean is our toolbox.
Fact Based - Measure everything important using Malcolm Baldrige metric criteria. Have S.M.A.R.T. goals (Specific, Measureable, Achievable, Relevant & Time Phased). Make decisions based on a healthy balance of facts and intuition.
Standard Work - Once agreed, standard tools and templates are to be used. They save time and confusion. Improvements should be coordinated and deployed.
Recognition - Reward great results in a timely manner. Say “thank you.” Coach each other. Everyone should recognize everyone.
Have Fun - We are fortunate to be able to work on these amazing assignments. Everyone deserves to enjoy what they do. If someone is not having fun, help them find something they will enjoy doing.