I am not a big Domino’s Pizza fan, but just might try it again. Can you imagine taking a successful product franchise and admitting to it being unacceptable? That is what the president of Domino’s has done. Now compare that to the situation facing Toyota. In the face of clear product safety concerns, the president has yet to emerge and speak to the public. Patrick Lencioni of Business Week noted that in his February 2010 article The Power of Saying ‘We Blew It’ that the common topic is vulnerability. Note how each leader is dealing with it differently.
Different leaders deal with vulnerability in the workplace differently, too. Leaders who are open to new ideas, ask questions, allow tough discussions and allow debate build loyalty among their teams. Command and control type managers might see these traits as weak and indecisive. This might have been true long ago, but the time has gone.
Have you seen a leader successfully place him or herself in vulnerable situations? How did it turn out?