What I liked most about Tim was that fact that he brought a different perspective to every discussion. What some others did not like about Tim was that he brought a different perspective to every discussion.
Some might think it is easier to lead when you surround yourself with like-minded people. While it may be easier, it probably does not bring the strongest and best solutions. When a leader that recruits and hires a staff with a similar thought process as themselves, the staff will likely agree with the leaders ideas, seldom question “group think” and avoid conflict.
The mature and confident leader will look to hire the experts in their fields with experience and expertise they do not have. These leaders speak less and listen more. I still remember Tim coaching us going into a customer meeting to “listen until it hurts.” We were being coached not to try to tell the customer what they wanted, but to hear what they needed. I can recall Tim summarizing the half-day session by repeating what a young US Army Sergeant had said, “I’d rather be safe than comfortable.” Tim listened to different perspectives and pulled the key lessons.
Have you encountered great listeners? How did they make you feel?